Legal
Privacy Policy
Last updated: 4 September 2026
TrueDrive Garage respects your privacy and is committed to protecting your personal information. TrueDrive Garage is operated as a sole trader business by Connor Aguiar. For the purposes of UK data protection law, the person responsible for your personal information is Connor Aguiar trading as TrueDrive Garage.
Contact details
Connor Aguiar trading as TrueDrive GarageCollingwood Buildings
38 Collingwood Street
Newcastle
NE1 1JF
Email: [email protected]
Information we collect
When you contact us, request a quote or book a service, we may collect information including:
- Your name
- Telephone number
- Email address
- Address or postcode
- Vehicle registration
- Vehicle make and model
- VIN where required
- Vehicle mileage
- Details of faults, repairs or servicing requested
- Booking information
- Job sheets and service records
- Invoices and payment records
- Messages, emails or other communications between you and TrueDrive Garage
We only collect information that is reasonably necessary to provide our services and operate the business.
How we use your information
We may use your personal information to:
- Respond to enquiries
- Prepare quotations
- Arrange and manage bookings
- Identify your vehicle
- Identify and order suitable vehicle parts
- Carry out servicing, maintenance and repairs
- Contact you regarding your vehicle or booking
- Record work carried out on your vehicle
- Issue invoices and process payments
- Deal with warranties, complaints or follow-up work
- Maintain business, accounting and tax records
- Meet legal or regulatory requirements
Our lawful basis for processing your information
We normally process customer information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
For example, if you request a quotation or book TrueDrive Garage to repair your vehicle, we need certain personal and vehicle information in order to provide that service.
We may also process information where necessary to comply with a legal obligation or where we have a legitimate business interest in maintaining appropriate records and protecting our business.
Sharing your information
We do not sell your personal information.
Where necessary, we may share limited information with organisations that help us operate TrueDrive Garage, including:
- Vehicle parts suppliers
- Payment providers
- Banking providers
- Accounting or bookkeeping providers
- Website, hosting and email providers
- Insurance providers where relevant
- Professional advisers
- Government, regulatory or law-enforcement organisations where required by law
Only information reasonably necessary for the relevant purpose will be shared.
Vehicle information
Vehicle registrations, VINs, mileage and repair information may be stored as part of the vehicle's job and service history with TrueDrive Garage.
We may provide vehicle information to parts suppliers or vehicle-information services where necessary to identify compatible parts or technical information.
How long we keep your information
We only keep personal information for as long as reasonably necessary.
Some information, including invoices, transaction records and other financial information, may need to be retained for longer periods to meet tax, accounting and legal obligations.
Job sheets and vehicle repair records may also be retained to assist with warranty enquiries, future repairs and maintaining an accurate history of work carried out by TrueDrive Garage.
How we protect your information
We take reasonable measures to protect customer information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to those who require it for legitimate business purposes.
Your rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of how your information is used
- Object to certain uses of your information
- Request transfer of certain information
To make a request, contact [email protected]. We may need to verify your identity before processing certain requests.
Marketing
TrueDrive Garage will not automatically add you to marketing mailing lists simply because you request a quotation or book a repair.
Where separate consent is required for marketing communications, we will ask for it.
You may ask us to stop sending marketing communications at any time.
Cookies and website information
Our website may use cookies or similar technologies that are necessary for the website to function.
If we use optional technologies such as analytics, advertising or tracking cookies, information about these will be provided separately and consent will be obtained where required.
Links to other websites
Our website may contain links to third-party websites or services.
TrueDrive Garage is not responsible for the privacy practices of third-party websites. You should review their privacy information separately.
Complaints
If you have concerns about how TrueDrive Garage handles your personal information, please contact us first at [email protected].
You also have the right to raise a complaint with the Information Commissioner's Office (ICO).
Changes to this policy
We may update this Privacy Policy occasionally to reflect changes to our business, website or legal requirements.
The most recent version will be available on the TrueDrive Garage website.
Connor Aguiar trading as TrueDrive Garage · Collingwood Buildings, 38 Collingwood Street, Newcastle, NE1 1JF